Order Statuses
Your tool order may show different statuses, such as Preparing, Dispatched, In Transit, or Delivered, depending on progress. These statuses are updated using information from our systems and the courier.

Combining Items
Where possible, we combine items to make receiving easier. However, some tools or accessories may be dispatched separately due to stock availability or logistics.

Changing Your Address
If you need to change your delivery address, contact our customer service team as soon as possible. Changes may be limited once the order has been dispatched or depending on the courier’s rules.

Failed Delivery
A failed delivery can occur if no one is available, access is restricted, or the delivery information is incomplete. The courier may attempt another delivery or offer a collection option according to its procedures.

Delivery Notifications
Depending on the courier and your area, you may receive tracking or delivery notifications. Please check your messages and tracking status so you can prepare to receive your order.

Contact & Support
For delivery questions, please have your order number ready and, if available, your tracking number. This helps us deal with your enquiry more efficiently.