Returns and Refunds Policy

Scope
This policy applies to all tool orders placed on our site, regardless of delivery country, subject to the rules specified at the time of purchase.

Conditions Required
Returned tools must be complete, unmodified, and in a condition suitable for quality control. Items showing damage not related to an initial defect may be refused.

Timeframe for Submitting a Request
A return request must be registered within the period stated on your order confirmation or the product page. Late requests may not be processed.

Limits and Exclusions
Customised tools, certain sealed goods, and digital products may be excluded. Any applicable limitations are shown before you finalise payment.

Preparing the Parcel
Please return the tool with all supplied accessories, carefully protected. An incomplete return may lead to an unfavourable decision or a partial refund.

Submitting a Request
Go to your order area, select the tool concerned, and choose your return reason. Then follow the on-screen instructions to complete the return.

Inspection After Receipt
Once received, the tool is inspected to confirm its condition and conformity. The outcome of this inspection determines how the return is processed.

Refund
If the return is accepted, the refund is triggered according to the original payment method. An adjustment may be applied if the tool does not fully meet the conditions.

Exchange Where Available
Depending on your order options, an exchange may be offered for a different model, specification, or equivalent variant, subject to availability.

Incorrect or Defective Product
If you receive the wrong tool or one with a defect, you can submit a request linked to your order so we can assess it and provide a suitable solution.